This isn't an enhancement to the site, but the email! I read it on my phone, and so the sender just came up as 'Support'. The subject and text were all fairly generic, and there was a link to click. It was only recognising 'aka Raider' that made me realise it wasn't spam! 😀
So it may be worth either the subject or content making it clearer it's legit, and from here!
Good point! I'll go ahead and update the support address name to "MyCrossword". Cheers Cormac.